RETAINER POLICY - WEDDINGS:
To secure a date, a signed contract is required with a 50% retainer due at the time of signing. The retainer is non-refundable and non-transferable. Please be advised, dates and scheduled makeup times will only be reserved when a signed contract and/or retainer are received. Your retainer will be non-refundable for reasons including but not limited to; cancellation of wedding, date change, change in services, weather, sickness, etc.
Due to our busy schedules and working by appointment only we require partial payment up front. To secure an appointment, you must pay for half of the appointment price when booking to hold your spot. Please be advised, dates and scheduled makeup appointments will only be reserved when the 50% payment is made. Your payment will be non-refundable if you cancel your appointment for any reason.
LATE POLICY - WEDDINGS OR REGULAR APPOINTMENTS:
A late fee of $25 will be charged for every 15 mins of delay when a client is late for a scheduled appointment time, or if scheduled makeup time exceeds allotted times because of Client delays. This will be paid for in cash before the Artist or client leaves. This also includes anyone in your booked party. If the Client (or anyone in your party) is late on the event date that time is deducted from the appointment time. If the Artist is not finished at the end of the allotted time because of tardiness the Artist will have to start the next client. If the Artist has time at the end they will finish the person who was late. The Artist is not responsible for tardiness and unfinished makeup due to the Client being late. This late policy is the same for Trial Runs. This is Non-Negotiable.
Special Event/ PROM POLICY:
For all prom appointments a 50% non-refundable retainer is due at the time of booking. No appointments will be made until payment is received. Payments can be made over the phone with a credit card. This is Non-Negotiable.
TRIAL RUN POLICY:
A trial run does NOT guarantee a booking. If you decide to try on your look before booking be aware that your date may be booked before or after we even do a trial. Once you have a trial run it is up to you to get in contact with us to secure your date. If you know for sure you love our work go ahead and book us and don’t lose out on your date. You must have a signed contract and/or retainer before your date is booked.
Contract will be signed by the person booking services for a particular session, and will specify the location, date, time, number of persons receiving makeup/hair services, and what time each person will have reserved. If services for more than one person are being booked, retainer must be paid at the time of contract signing to guarantee each reservation. Due to the possibility of schedule conflicts, additional services added after contract signing or changes made to the location, date, and time of event will be done at the sole discretion of Cristal. This contract is the only agreement between the person(s) booking / contracting the services of Cristal and her team. The contract with full policies will be emailed to the client and returned back to Cristal with payment.
• Travel is included up to 10 miles from Cristal's location at the time. Locations outside of 20 miles will incur a fee round trip.
• A hotel will be needed for locations more than 1.5 hours away where start times are 7:30am or earlier. The hotel fee will be discussed with the bride and Cristal and added to the contract.
You may cancel your services at any time however; you will forfeit any and all retainers and/or payments made. In the event that an artist/stylist of is unable to perform services for any reason including but not limited to sickness, accident, weather, etc., reasonable accommodations shall be made up to and including a full refund of retainers for services not provided. Full Cancellation policy in contract for bridal parties.
There is a minimum of a 5 person booking to be the main wedding of the day. If your service total does not meet the 5 person minimum, you will be worked in before or after the main wedding. *Note the minimums can change at any time.
For services of 8 or more, an assistant will be brought in for an additional $150 flat fee. Assistant artists may be brought in if you have a limited time to get ready or at the recommendation of Cristal.
- A $100 per hour charge will be added to weddings that have a getting ready start time earlier than 7am.
- A $100 charge will be added to weddings booked on a holiday or holiday weekend.
- If you would like an artist to stay after the initial application it will start at a rate of $100 per hour.